Visco Visgroothandel has more than 40 years of experience in the fish processing industry. The company has serviced a variety of branches, but for the past decade, Visco has been a renowned supplier of fresh and frozen fish to the food service industry. Since September of 2014, Visco has been housed in a modern building along the Waaigat in Urk. The company makes optimal use of the advantages of the Clæver ERP.

For years, Visco used software specifically designed for the fish industry. In 2014, the company switched to the Clæver ERP, because Visco wanted an ERP system that could meet the organisation’s specific requirements.

Jan-Marten Mazereeuw, Visco’s owner, is the driving force behind the switch to the new ERP system. “The old system was simply insufficient. We had outgrown it and it lacked features we needed, particularly in terms of its track and trace options. Today, our list of demands is much longer than it has ever been. The new system allows us to effortlessly link our stock to the information for buyers and sellers. In our production, everything is now done with touchscreen terminals that allow us to switch much faster. In general, it is becoming increasingly important in the food industry to safeguard food safety and quality. Every business focuses on those aspects, but our new ERP system allows us to record the necessary information immediately. This reduces the chance of errors and makes everything much easier for us. It is truly ideal!”

Custom solution

In addition to the “standard” advantages of ERP, Visco also wanted to use a specific solution for its telephone traffic linked to relationship management. The company supplies its products to a large number of food service establishments and conducts dozens of telephone conversations with its clients every single day. “Before, we would create categories in Outlook, but that became increasingly hard to keep track of as our business grew. Now, we can use the call list in the Clæver ERP, which works perfectly! Personally, I am quite proud of this solution, because it offers exactly what we need.”

Customer service

One aspect that stands out to Visco is Clæver’s customer service. The company is happy about the fact that Clæver’s people also have experience with fish as a product. “It is great to work with a software supplier who is familiar with the ins and outs of our sector. One who does not freak out when a terminal gets a bit wet or when the barcode scanners are treated roughly. That kind of thing is unavoidable in a production company. At Clæver, they know what they are talking about and what your business needs. Another plus: they are easy to contact!

Insight

According to Mazereeuw, there is even more than can be done with his ERP system. As an IT-minded director, he is open to all these opportunities. “It is very easy to have the system draw up a report to see how your business is doing. I love the fact that insight into the data and knowledge about your business are so easily accessible. As an entrepreneur, I definitely see the advantages of that.”

References

Visgroohandel Visco B.V. - Clæver ERP
“It is becoming increasingly important in the food industry to safeguard food safety and quality. Every business focuses on those aspects, but our new ERP system allows us to record the necessary information immediately. This reduces the chance of errors and makes everything much easier for us!” Read more
“As a trade office we cannot live without an ERP system anymore. We can track everything now, from our stock to our sales figures.” Read more
AnT Seafood B.V. - Clæver ERP

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